Return & Refund Policy
SignPro Zambia Refund & Cancellation Policy
At SignPro Zambia, we take pride in crafting high-quality, customized products tailored to your specifications. As each item is made to order, our refund and cancellation policy is structured to ensure a smooth production process while protecting both your interests and ours.
1. Order Cancellation
- You may cancel your order within 24 hours of placing it without any penalty. After this time, production typically begins, and cancellations will no longer be accepted.
- To cancel your order within this window, please contact our customer support team at sales1@signpro.co.zm
2. Refunds on Customised Items
- Due to the customized nature of our products, we do not offer refunds once production has commenced. This includes personalized signage, banners, and any other made-to-order items.
- If you wish to modify your order after production has started, we will do our best to accommodate small changes, but additional costs may apply.
3. Damaged or Defective Products
- If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of receiving your order. We will review your case and, if verified, offer a replacement or repair at no extra cost.
- For all damage claims, please provide photographic evidence of the issue and retain the original packaging for inspection.
4. Non-Customised Products
- For non-customized items (if applicable), we offer refunds or exchanges within 7 days of delivery, provided the item is in its original condition and packaging. All courier or transportation costs are to be borne by the customer.
5. Shipping Costs
- Please note that shipping costs are non-refundable unless the item was damaged or defective upon arrival.